FAQs
✍️ Do you offer personalized items?
Yes. Many of our products, such as hooded blankets and accessories, can be customized with names, dates, or meaningful quotes. Check the product page for available options.
⏳ How long will it take to receive my order?
Most items are made to order and ship within 1 to 7 business days.
Once shipped:
USA: 2 to 10 business days
International: 7 to 20 business days
You’ll receive a tracking email once your order is on its way.
🌍 Do you ship internationally?
Yes, we ship worldwide. Customs duties or import taxes may apply based on your country’s rules. These charges are the buyer’s responsibility.
🔁 Can I return or exchange my order?
Because our items are made to order, we do not accept general returns or exchanges.
If your item arrives damaged or incorrect, please contact us within 7 days and we will make it right.
📸 What if my order arrives damaged or incorrect?
Send an email to narrivu@gmail.com with:
– Your order number
– Clear photos of the issue
– A short note describing what went wrong
We’ll take care of it promptly.
❌ Can I cancel or change my order?
Orders can only be canceled or changed before production begins.
Since we start quickly, please contact us as soon as possible.
⚡ Do you offer expedited shipping?
Some items include faster shipping options at checkout.
If you need your order by a specific date, email us and we’ll do our best to help.
📬 How do I contact you?
You can reach us at narrivu@gmail.com anytime.
We’re here to help with any questions, updates, or concerns.